Patient Charter & Patient Rights

Health and Beyond Partnerships – Patients Charter and Rights


As a patient you have the right to:

  1. a) Be registered with a named doctor
    b) You are entitled to see a clinician of your choice for a pre-booked appointments, but please remember that you may have to see any of the clinicians if your need is urgent.
  2. c) Receive emergency care
    d) Receive appropriate drugs and medicines
    e) Be referred for specialist or second opinion if they and GP agrees
    f) See your medical records or a copy, subject to certain laws
    g) Know that by law, everyone working for the NHS must keep the contents of your medical records confidential.

With these rights come responsibilities for the public. That means being:

  1. a) Courteous to staff at all times
    b) Be prompt for all appointments
    c) Responsible for cancelling appointments in adequate time.

Policy on Violent or Abusive Patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.  We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.  If a patient is violent or abusive, they will be warned to stop their behaviour.  If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.


Confidentiality is one of the core duties of medical practice. It requires health care providers to keep a patient’s personal health information private unless consent to release the information is provided by the patient. This is all in line with the new General Data Protection Regulation (GDPR) proposed by the European Commission will strengthen and unify data protection for individuals within the European Union (EU), whilst addressing the export of personal data outside the EU.

We can share confidential information without consent if it is required by law, or directed by a court, or if the benefits to a child or young person that will arise from sharing the information outweigh both the public and the individual’s interest in keeping the information confidential.

Comments or Suggestions

We welcome any comments or suggestions you may have regarding thoughts of how we could improve our services. These comments or suggestions can be made in writing to Joanne Round (Localities Operations Lead) or we also have a suggestions box and form located in the all our reception waiting area. We also have Patient Participation Groups (PPG’s), where we have open meeting, across both of our hubs. The PPG’s will include social media options to make the meeting virtual with the view to giving greater access to all patients. We shall be using products like, Facebook, Twitter and what’s app

Change of Details

If you change your name, address or telephone numbers, also remember your mobile number, please update us. It is very important that we have this information. If you are receiving any hospital treatment it is a good idea to update them too so all correspondence is consistent when we communicate with them.

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