Practice Charter

We welcome comments from all our patients, and we will never discriminate on grounds of race, gender, social class, religion, sexual orientation or appearance, disability or medical condition.

Policy on Violent or Abusive Patients

We are committed to always being courteous, professional and respectful toward everyone that comes to our surgeries. We expect our patients to treat our staff in a similar respectful way.

The practice operates a Zero Tolerance Policy Health and Beyond and therefore will not tolerate Rude, Bullying or Aggressive behaviour by patients or family/carers toward our staff or other patients. We take seriously any threatening, abusive or violent behaviour patients exhibiting this behaviour will be warned to stop their behaviour immediately.

If they persist, we may exercise our right to take action to have them removed, immediately if necessary, and also from our list of patients through the NHS Zero Tolerance Removal procedure. Persons removed from the practice list will be made to find alternative care.