All Polices

Practice Charter

We welcome comments from all our patients, and we will never discriminate on grounds of race, gender, social class, religion, sexual orientation or appearance, disability or medical condition.

Policy on Violent or Abusive Patients

We are committed to always being courteous, professional and respectful toward everyone that comes to our surgeries. We expect our patients to treat our staff in a similar respectful way.

The practice operates a Zero Tolerance Policy Health and Beyond and therefore will not tolerate Rude, Bullying or Aggressive behaviour by patients or family/carers toward our staff or other patients. We take seriously any threatening, abusive or violent behaviour patients exhibiting this behaviour will be warned to stop their behaviour immediately.

If they persist, we may exercise our right to take action to have them removed, immediately if necessary, and also from our list of patients through the NHS Zero Tolerance Removal procedure. Persons removed from the practice list will be made to find alternative care.

Accountable/Named GP

An accountable GP will be assigned to every patient and where a preference is expressed reasonable efforts will be made to accommodate this.

Health Checks

You will be offered a health check when you join the practice. Any patients aged 16 –74 years who have not had a consultation within the last three years may request a consultation.

Patients 75 years and over who have not had a consultation within the last twelve months may request a health check with one of our practice team. If you are unable to attend the surgery, a home visit could be arranged.

Training Practice

We are an accredited training practice and believe in helping the future of healthcare and for that reason from time to time we have Medical Students at the centre & help them with the development in a variety of skills you will always be informed and asked for consent for them to be part of a consultation and you do have the right to decline.

GP Net Earnings

All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Health & Beyond in the last financial year was £60,683 before tax and National Insurance.

This is for 5 full time GPs, 9 part time GPs and 8 locum GPs who worked in the practice for more than 6 months.