Total Triage

Health & Beyond has launched a new ‘Total Triage’ system, which allows you as the patient to navigate your way to the most appropriate care without the need to phone the practice.

Of course, you can still contact us by phone and we’ll be happy to help, using our new care pathway.

This new process enables patients to complete a new and improved online form via our website, on the phone or in reception. This will mean that you receive the right care, at the right time, with the right person. We will respond to your query appropriately and in the most convenient way.

All patient queries can be managed through this new process and will allow us to communicate with you in a timely and efficient way. By following a ‘Total Triage’ pathway, we are creating more capacity, because the way we respond is quicker, more efficient and more accessible to you.

You can Let us know about your query by following our practice website link – and selecting option of Contact us online or you can directly click on the link below to access online form

To use our new and improved Accurx pathway, select from the option relevant to your need to discuss an admin query, medical issue or online advice. This system replicates what our call handlers can discuss with you and is an accessible way to communicate with us, without waiting on hold. 

We have a dedicated team of staff monitoring online communications and arranging the best responses for you; this may be by via phone, text, or face to face. We can determine the urgency of your query and are committed to responding to queries within two working days.

Contacting us by Phone:

You can still call us during our operating hours. Our dedicated team of call handlers will talk you through the Accurx pathway and support you using this new process, which will guide you to the right care, with the right person, at the right time. The outcome will be the same as following the form yourself through the website and your call will be triaged in the same way.

In person:

You can attend the practice, where our team will support you with your query.  Please note, all contact will be triaged through this process, even if you attend reception and we encourage patients to do this in the privacy of their own home via the website or over the phone.

We are confident you see the benefits of changes we have made, and we welcome your feedback. For more information, please see our website.

Please watch below videos on how to submit a medical request and admin request

Thank you,

Health & Beyond Practice Team