Accountable/Named GP
An accountable GP will be assigned to every patient and where a preference is expressed reasonable efforts will be made to accommodate this.
Health Checks
You will be offered a health check when you join the practice. Any patients aged 16 –74 years who have not had a consultation within the last three years may request a consultation.
Patients 75 years and over who have not had a consultation within the last twelve months may request a health check with one of our practice team. If you are unable to attend the surgery, a home visit could be arranged.
Complaint Procedure
What happens when I complain?
Stage One
We hope that most problems can be sorted out locally and informally. This should be done, if you feel able to, by first speaking to the member of staff who you have already had contact with. If the complaint is about that person, ask to see the person in charge. Tell them clearly that you are not satisfied and why.
Stage Two
How our Formal Complaints procedure works
If we have been unable to resolve your concerns with the person in charge or if you have asked for your complaint to be registered as formal the following procedure will take place:
What action can I take if I am not happy with the outcome of my complaint?
If you are dissatisfied without final response, you should contact the Practice Manager in the first instance to discuss your concerns further. We will ensure that every effort is made to satisfactorily address any outstanding issues.
In the event that you believe the organisation has not provided a satisfactory response to the matter that you confirmed in your initial correspondence you can contact NHS England complaint service on the contact details below.
NHS England National Call Centre Service 0300 311 2233
They will pass your concerns to the local locality to be dealt with.
Complaints Procedure
What happens when I complain?
Stage One
We hope that most problems can be sorted out locally and informally. This should be done, if you feel able to, by first speaking to the member of staff who you have already had contact with. If the complaint is about that person, ask to see the person in charge. Tell them clearly that you are not satisfied and why.
Stage Two
How our Formal Complaints procedure works
If we have been unable to resolve your concerns with the person in charge or if you have asked for your complaint to be registered as formal the following procedure will take place:
What action can I take if I am not happy with the outcome of my complaint?
If you are dissatisfied without final response, you should contact the Practice Manager in the first instance to discuss your concerns further. We will ensure that every effort is made to satisfactorily address any outstanding issues.
In the event that you believe the organisation has not provided a satisfactory response to the matter that you confirmed in your initial correspondence you can contact Black Country ICB Time2Talk team on the contact details below.
Black Country ICB Time2Talk team
Telephone : 0300 0120 281 and select Option 4
Email: bcicb.time2talk@nhs.net
Address: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH
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GP Net Earnings
All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Health & Beyond in the last financial year was £60,683 before tax and National Insurance.
This is for 5 full time GPs, 9 part time GPs and 8 locum GPs who worked in the practice for more than 6 months.
How we use your Information
Practice Charter
We welcome comments from all our patients, and we will never discriminate on grounds of race, gender, social class, religion, sexual orientation or appearance, disability or medical condition.
Policy on Violent or Abusive Patients
We are committed to always being courteous, professional and respectful toward everyone that comes to our surgeries. We expect our patients to treat our staff in a similar respectful way.
The practice operates a Zero Tolerance Policy Health and Beyond and therefore will not tolerate Rude, Bullying or Aggressive behaviour by patients or family/carers toward our staff or other patients. We take seriously any threatening, abusive or violent behaviour patients exhibiting this behaviour will be warned to stop their behaviour immediately.
If they persist, we may exercise our right to take action to have them removed, immediately if necessary, and also from our list of patients through the NHS Zero Tolerance Removal procedure. Persons removed from the practice list will be made to find alternative care.
Training Practice
We are an accredited training practice and believe in helping the future of healthcare and for that reason from time to time we have Medical Students at the centre & help them with the development in a variety of skills you will always be informed and asked for consent for them to be part of a consultation and you do have the right to decline.